ScribeRyte Privacy Policy
ScribeEMR
is committed to protecting and respecting your privacy.
This policy,
together with any other documents referred to in it, sets out the basis on
which any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our
views and practices regarding your personal data and how we will treat it.
By visiting this website, you are
accepting and consenting to the practices described in this policy. The policy is
applicable to you providing PII and PHI information or the data is given by
your doctor in our Scriberyte application and APP or on our website.�
1. Information
we collect from you.
We will collect and process the following categories of
data about you:
1.1.
Information you or your doctors give us.
Through Website
This is information about you that you give us
by filling in forms on the website (Site),
interacting with the Site or by corresponding with us by phone, e-mail or
otherwise. It includes information you provide when you sign up to our
newsletter service, make an enquiry about our products and services or log a
support ticket.
The
information you give us will include your name, address, e-mail address and
phone number etc. which is required to serve you.
Through
Scriberyte
This is the
information about you and your health-related details along with your
conversation with your doctor along with medicine prescribed to you.
1.2.
Audio
Recordings:
Scriberyte collects and processes audio recordings that
you create using our mobile application. These recordings are used to provide
transcription services, voice recognition features, and other related
functionalities. We do not access or store audio recordings unless explicitly
granted permission by you.
1.3.
Images:
Scriberyte may collect and process images that you upload
through our application. These images are used for document processing, and
other associated features. We do not use or store images for any purpose other
than providing the intended functionalities.
1.4.
Usage
Data:
We may collect certain information about how you use
Scriberyte, such as your interactions with the app, settings, and features
used. This information helps us improve the app's performance, optimize user
experience, and identify any technical issues.
1.5.
Information we collect about you.
This is information that we collect
automatically about your visit in our website (Site) or application. It typically involves technical
information and is often collected using small data files called
�cookies�. This information helps us to provide you with a good
experience when you browse the Site and also to indicate where the site requires
improvement.
More
information on how cookies work, what cookies we use and why can be found in
our Cookie Policy .
1.6.
Information we receive from other sources.
This is information that we receive about you
if you use any of the other websites we operate. This also includes
information that we receive from third parties, such as business partners,
sub-contractors in technical services, advertising networks, analytics
providers, search information providers and so on. We will notify you
when we receive information about you from them and the purposes for which we
intend to use that information.
We receive your PII and PHI details from your
doctor, which is stored and transmitted through our application.
1.7.
Social Media platforms
We operate
social media platforms. It is our process and protocol that any personally
identifiable data gathered on these platforms is only in response to users
interacting out of their own volition with our marketing pages. The contact is
deemed as a legitimate business enquiry. The personal contact data is
removed from the site once the enquiry is processed, or the user has requested
so.
1.8.
Analytics
Our website
uses Google Analytics to collect information about how visitors use our
website. We anonymise this data at the point of collection and automatically
delete user and event data that is older than two years.
2.
Uses made of the information.
2.1.
Providing Services:
We use audio recordings and images solely to
provide transcription, voice recognition, and related services as per the
features of the Scriberyte app. Your data is processed within the app and is
not used for any other purpose without your explicit consent.
2.2.
User Experience Enhancement:
We may analyse usage data to improve app
performance, develop new features, and enhance user experience. This analysis
is performed in an aggregated and anonymized manner to ensure your privacy is
maintained.
All
information about you that we collect or receive, whether of a personal or
technical nature, may be used by us in the following ways:
To carry out our obligations arising from any
contracts entered between you and us and to provide you with the information, products,
and services that you request from us.
To provide you with information required for
you to use when you visit your doctor, and you discuss your health condition
and medicines prescribed by your doctor. The information will be shared only
through application. We do not share the information through email or Phone.
To administer the Site and for internal
operations, including troubleshooting, system and security updates, data
analysis, testing, research, statistical and survey purposes.
To improve the Site to ensure that content is
presented in the most effective manner for you and for your computer.
As part of our efforts to keep the Site safe
and secure.
To measure or understand the effectiveness of
advertising we serve to you and others, and to deliver relevant promotional
content to you.
3.1.
Third-Party Services:
We may engage third-party service providers
to assist us in delivering our services, such as cloud storage and data
processing. These providers are bound by contractual obligations to maintain
the confidentiality and security of your data.
3.2.
Legal Compliance:
We may share your information if required by
law, legal process, or government request. We may also disclose your
information to protect the rights, property, or safety of Scriberyte, its
users, or others.
4. Uses made of
the information.
All information about you that we collect or
receive, whether of a personal or technical nature, may be used by us in the
following ways:
To carry out our obligations arising from
any contracts entered between you and us and to provide you with the
information, products, and services that you request from us.
To provide you with information required for
you to use when you visit your doctor, and you discuss your health condition
and medicines prescribed by your doctor. The information will be shared only
through application. We do not share the information through email or Phone.
To administer the Site and for internal
operations, including troubleshooting, system and security updates, data
analysis, testing, research, statistical and survey purposes.
To improve the Site to ensure that content
is presented in the most effective manner for you and for your computer.
As part of our efforts to keep the Site safe
and secure.
To measure or understand the effectiveness
of advertising we serve to you and others, and to deliver relevant promotional
content to you.
5. Where we
store your personal data
All
information that you provide to us is stored on our, or our selected business
partners�(Cloud Infra as SAAS), secure servers, and we
will take reasonable steps to protect your information in accordance with this
policy, including (without limitation):
●
Installing a secure firewall.
●
Using anti-virus protection software.
●
Encrypting data; and
●
Carrying out regular back-ups.
●
Doing regular Vulnerability assessment
Unfortunately,
the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee
the security of any data transmitted to the Site; and any such transmission is
at your own risk. Once we have received your information, we will use
strict procedures and security features to try to prevent unauthorised access.
You have the following rights under law in respect of your
personal information:
●
The right to be informed about the
collection and use of your personal information.
●
The right of access to your
information to verify the legality of our use of it
●
The right to request that
inaccurate or incomplete information about you is rectified.
●
The right to request the deletion
or removal of your information where there is no further reason for us to use it
●
The right to restrict the use of
your information.
●
The right to obtain and reuse the
information that we have about you for your own purposes.
●
The right to object to certain
uses (such as for marketing purposes)
●
The right not to be subject to a
decision that has a legal effect on you that has been based on an automated
decision.
Should you
wish to exercise any of these rights, you may do so at any time by writing to
us at the address given below. In some cases, we are permitted to charge
a small fee of no more than $ 2 in respect of our administrative costs.
If you would like to request the information, we hold about you please mail us with your details to DPO@ScribeEMR.com
The Site may,
from time to time, contain links to and from the websites of our partner
networks, advertisers, and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these
policies. Please check these policies before you submit any personal data
to these websites.
7. Changes to
our privacy policy
Any changes we make to our privacy policy in the future
will be posted on this page. Please check back frequently to see any
updates or changes to our privacy policy.
Questions,
comments and requests regarding this privacy policy are welcomed and should be
addressed to DPO@ScribeEMR.com